Order Issues and Support

Question

Accepted Answer

1. How can I inquire and get a quotation?

We provide personalized quotations and delivery timelines tailored to your specific part requirements. To get a quote, simply send your inquiry along with 2D/3D drawings to sale@alunex.com.tw. Once we receive your inquiry, our team will review the drawings and organize an internal meeting to assess the requirements. We will then get back to you with a detailed quotation as soon as possible, ensuring the best pricing and lead time for your project.

2. Who is responsible for my project?

Each project at Alunex is assigned to a dedicated sales representative, who will act as your primary point of contact throughout the entire process. From the moment your project is initiated, the representative will oversee all aspects—from design and development to production and final delivery—ensuring that your parts are manufactured according to your specifications and deadlines. This provides you with a single point of communication, making it easier to manage the entire lifecycle of your project.

3. How can I be sure that my design will be kept confidential? (Non-disclosure agreement)

With over 32 years of experience working with hundreds of clients globally—many from similar industries—Alunex has built a solid reputation for maintaining the highest levels of confidentiality. We understand the importance of safeguarding your intellectual property and proprietary designs. Rest assured that we always prioritize the privacy and confidentiality of all customer information. If necessary, we are happy to sign a Non-Disclosure Agreement (NDA) to further protect your design and business interests. We take every precaution to ensure that your sensitive information is handled with the utmost care and security.

4. How quickly can I receive my parts?

The delivery timeline for your parts depends on several factors, including the complexity of the part, the size of the casting, the required quantity, and any additional finishing processes. As a general guideline, sample production takes approximately 35 to 50 days, while **mold creation** typically requires around 30 days. For more complex or custom parts, additional time may be needed. Once your order is confirmed, our team will provide a more accurate delivery estimate based on the specifics of your order, ensuring that we meet your project deadlines.

5. Can my company obtain credit from Alunex?

For new clients, Alunex requires prepayment of the total order amount, unless otherwise agreed upon. After establishing a relationship and completing several successful orders, we may offer credit terms based on the volume of orders and the business relationship. Typically, after a period of cooperation, Alunex can offer a 30-day credit term for regular customers. However, mold orders always require a 50% upfront deposit, even for customers with established credit terms. The remaining balance is generally due after the T1 sample approval. Payment terms are negotiable based on your company’s specific needs, and we aim to offer flexible options for ongoing clients.

6. Do you have quality certifications?

Yes, Alunex has been certified under ISO 9001:2015, an international standard for quality management systems. This certification ensures that our processes meet rigorous standards for quality control and continuous improvement. Additionally, Alunex is currently undergoing certification for IATF 16949, a quality management standard specifically for the automotive industry. These certifications demonstrate our commitment to delivering high-quality products and maintaining a process of continuous improvement in every project.

7. How do you ensure the quality of my parts?

Alunex places a strong emphasis on proactive quality assurance from the moment we begin communicating with you. We work closely with our clients to identify and address potential quality concerns early in the design phase, ensuring cost-effective, manufacturable solutions. Our team provides expert advice on design, materials, production processes, and manufacturability, helping you optimize both performance and cost. Once your order is confirmed, we follow a rigorous manufacturing design process, where every step is monitored for quality. Our experienced engineers will continuously provide feedback on any potential issues that may affect the quality of the final product. In the unlikely event that quality problems arise during production, our team works collaboratively with you to identify and resolve the issue swiftly, ensuring your parts meet the highest standards of performance and durability.

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