Question 1

Order Issues and Support

Accepted Answer

1. How can I inquire and get a quotation?

We provide personalized quotations and delivery timelines tailored to your specific part requirements. To get a quote, simply send your inquiry along with 2D/3D drawings to sale@alunex.com.tw. Once we receive your inquiry, our team will review the drawings and organize an internal meeting to assess the requirements. We will then get back to you with a detailed quotation as soon as possible, ensuring the best pricing and lead time for your project.

2. Who is responsible for my project?

Each project at Alunex is assigned to a dedicated sales representative, who will act as your primary point of contact throughout the entire process. From the moment your project is initiated, the representative will oversee all aspects—from design and development to production and final delivery—ensuring that your parts are manufactured according to your specifications and deadlines. This provides you with a single point of communication, making it easier to manage the entire lifecycle of your project.

3. How can I be sure that my design will be kept confidential? (Non-disclosure agreement)

With over 32 years of experience working with hundreds of clients globally—many from similar industries—Alunex has built a solid reputation for maintaining the highest levels of confidentiality. We understand the importance of safeguarding your intellectual property and proprietary designs. Rest assured that we always prioritize the privacy and confidentiality of all customer information. If necessary, we are happy to sign a Non-Disclosure Agreement (NDA) to further protect your design and business interests. We take every precaution to ensure that your sensitive information is handled with the utmost care and security.

4. How quickly can I receive my parts?

The delivery timeline for your parts depends on several factors, including the complexity of the part, the size of the casting, the required quantity, and any additional finishing processes. As a general guideline, sample production takes approximately 35 to 50 days, while **mold creation** typically requires around 30 days. For more complex or custom parts, additional time may be needed. Once your order is confirmed, our team will provide a more accurate delivery estimate based on the specifics of your order, ensuring that we meet your project deadlines.

5. Can my company obtain credit from Alunex?

For new clients, Alunex requires prepayment of the total order amount, unless otherwise agreed upon. After establishing a relationship and completing several successful orders, we may offer credit terms based on the volume of orders and the business relationship. Typically, after a period of cooperation, Alunex can offer a 30-day credit term for regular customers. However, mold orders always require a 50% upfront deposit, even for customers with established credit terms. The remaining balance is generally due after the T1 sample approval. Payment terms are negotiable based on your company’s specific needs, and we aim to offer flexible options for ongoing clients.

6. Do you have quality certifications?

Yes, Alunex has been certified under ISO 9001:2015, an international standard for quality management systems. This certification ensures that our processes meet rigorous standards for quality control and continuous improvement. Additionally, Alunex is currently undergoing certification for IATF 16949, a quality management standard specifically for the automotive industry. These certifications demonstrate our commitment to delivering high-quality products and maintaining a process of continuous improvement in every project.

7. How do you ensure the quality of my parts?

Alunex places a strong emphasis on proactive quality assurance from the moment we begin communicating with you. We work closely with our clients to identify and address potential quality concerns early in the design phase, ensuring cost-effective, manufacturable solutions. Our team provides expert advice on design, materials, production processes, and manufacturability, helping you optimize both performance and cost. Once your order is confirmed, we follow a rigorous manufacturing design process, where every step is monitored for quality. Our experienced engineers will continuously provide feedback on any potential issues that may affect the quality of the final product. In the unlikely event that quality problems arise during production, our team works collaboratively with you to identify and resolve the issue swiftly, ensuring your parts meet the highest standards of performance and durability.

Question 2

Die Casting Development Process at ALUNEX

Accepted Answer

We take pride in our meticulous approach to aluminum die casting development. Each step of the process is carefully executed to ensure that the final product meets both our customers’ specifications and the highest industry standards. Our die casting development process involves several key stages, all aimed at ensuring the accuracy, functionality, and quality of each aluminum die-cast part we produce.

1. Customer Consultation & Requirement Analysis

The process begins with a detailed consultation with the customer. During this initial phase, we work closely with the client to understand the requirements, specifications, and intended use of the product. We review the design drawings and discuss important details, such as material choice, part geometry, tolerances, and any unique challenges related to the project. Based on this information, we provide a comprehensive quotation and timeline for the project. This ensures that both parties are aligned on expectations before moving forward.

2. Pre-Production Design & Feasibility Analysis

Once the project details are finalized, we conduct a thorough pre-production analysis, which includes reviewing the design from a manufacturability perspective. Our team of expert engineers performs a Mold Flow Analysis (MFA) to simulate the casting process and identify potential issues such as air traps, hot spots, or flow imbalances in the mold. This step helps to predict possible defects in the cast part and allows us to make design adjustments before mold production begins. By analyzing the design’s flow behavior, we optimize the mold to improve efficiency, reduce costs, and prevent defects during the manufacturing process.

3. Mold Design & Manufacturing

Once the design has been validated and optimized, we proceed to the mold design and manufacturing phase. Using the insights gained from the mold flow analysis, we develop a custom mold that is specifically tailored to the product’s specifications. ALUNEX employs advanced computer-aided design (CAD) and computer-aided manufacturing (CAM) systems to ensure the mold is precisely engineered. During this stage, we take great care to ensure that the mold material, structure, and cooling channels are optimized for the casting process.

The mold is fabricated using high-precision machining equipment to ensure durability and long-term performance. This stage requires meticulous attention to detail to ensure that the mold will produce high-quality, accurate parts during the production cycle.

4. Prototype Production & Validation

After the mold is completed, we conduct a series of trial runs to produce initial prototypes. These test parts help us verify the mold’s functionality and check whether the casting meets all specifications in terms of dimensional accuracy, surface finish, and mechanical properties. Our engineers perform rigorous quality checks and physical testing to evaluate the performance of the aluminum die castings, ensuring that they meet customer expectations.

5. Process Failure Mode and Effects Analysis (PFMEA)

Once the prototypes are validated, we conduct a PFMEA (Process Failure Mode and Effects Analysis) to systematically identify any potential risks in the production process. This analysis helps us identify and address any process-related issues that could affect the final quality or lead to product defects. By pinpointing and addressing potential failures early on, we improve the manufacturing process and ensure that we can achieve consistent, high-quality results throughout the production run.

6. Small-Batch Production & Process Optimization

Once the prototypes are validated, we conduct a PFMEA (Process Failure Mode and Effects Analysis) to systematically identify any potential risks in the production process. This analysis helps us identify and address any process-related issues that could affect the final quality or lead to product defects. By pinpointing and addressing potential failures early on, we improve the manufacturing process and ensure that we can achieve consistent, high-quality results throughout the production run.

7. Full-Scale Mass Production

Once we have validated the production process and made necessary adjustments, we move to the full-scale production phase. At this stage, we begin large-volume manufacturing, where we produce the final die-cast parts in the required quantities. We continue to use advanced monitoring systems to ensure that each part meets stringent quality standards. Throughout the production run, we conduct regular inspections and testing to maintain high standards of consistency and precision.

8. Final Quality Control & Delivery

Before delivery, each batch of aluminum die-cast parts undergoes thorough quality control checks. Our experienced quality control team inspects each part for dimensional accuracy, surface quality, and any potential defects. We use advanced measurement technologies, including Coordinate Measuring Machines (CMM) and optical inspection systems, to verify that all components are within tolerance and meet customer specifications.

Once the parts have passed quality inspections, they are carefully packaged and prepared for delivery. We ensure that the parts are securely packed and shipped to meet the customer’s preferred delivery schedule, whether through air or sea freight, depending on the urgency and destination.

Ongoing Support & Continuous Improvement

ALUNEX is committed to delivering superior products and services. Throughout the entire process, from design to delivery, our dedicated team works closely with customers to ensure that the parts meet their exact specifications. We also believe in continuous improvement and actively seek feedback from clients to refine and enhance our processes for future projects.

By combining advanced technology, engineering expertise, and a customer-focused approach, ALUNEX ensures the successful development of high-precision aluminum die-cast parts, delivering excellent performance and durability across a wide range of industries. For more information, please contact via the email address sale@alunex.com.tw.

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